The process to change your current Sky TV package depends on whether you want to upgrade your current package or downgrade it. Below we have defined the steps for each, to upgrade Sky tv package and to downgrade a Sky package.
Upgrade Sky TV Package
In order to Sky package, you must have a registered account on Sky Online Portal and, username and password for the same. You can upgrade some of the packages online on your own by following the steps given below. However, few of the packages can only be upgraded by calling the Sky TV Customer Support at 0844 385 1222.
Step 1: Visit Sky Offers & Upgrade Page
Click here to visit Sky Offers & Upgrade Page. On the page, you’ll be asked to login using your registered username and password for Sky Online Account.
- If you have forgotten your Sky Online Account username, then click here to retrieve login username. To retrieve the username of your Sky account, you will need the following information – registered Email Id or Account Information such as account holder’s last name, postcode along with 12-digits Sky account number or 9-digits card number.
- If you have forgotten your Sky Online Account password, then you can click here to reset the password. You can reset the password using your login Email Id for Sky online account or the username.
Step 2: Explore the Available Offers
Post the login, you’ll see the available Sky offers on the page. Now, check out the offers and narrow down one of the offers as per your requirements. In the finalised package, you must check the numbers of channels including the list of channels being offered to you.
You must understand that each Sky package comes with minimum a 18 months subscription.
Step 3: Select a Suitable Offer for Upgrade.
Select the offer that you have finalised for upgrade. After selecting the offer, please check if any add-on has been added to your selected package. If yes, then check the details and unselect the same before proceeding if not required.
On Selection, the respective package will be added to your subscription along with the applicable charges for the package. Upgrading to the current package may take up to 24 hours to reflect. However, if you have chosen add-ons such as Sky Sports, Sky Cinema, HD or Sky Go Extra, then you’ll be able to see the update for these immediately.
Downgrade Sky TV Package
If you want to downgrade your current Sky TV package, then you can do so by following the steps given below. It is important to know that you can only remove the package if you have subscribed for the same for at least One Month. You can also contact Sky TV support at 0844 385 1222 and request to cancel any of the products you are currently using in your Sky package.
Step 1: Login to Your Sky Online Account
If you forgot your login credentials, then retrieve the username or reset the password by selecting the given option on the Sign-in page.
Step 2: Visit Sky TV page in Your Account.
Now, click here to visit the Sky TV page. Or, you can browse the Sky TV page from the navigation menu post login.
Step 3: Select the Package or Add-on You Want to Remove.
On the Sky TV page, select the product, be it the current Sky TV plan or subscribed Add-on to remove it from your package. You’ll be taken to the “Manage Packs” section where you can remove the selected product by clicking on the “Remove this pack” button.
Step 4: Receive the Cancellation Notice and Check the Date.
On placing the cancellation request, it usually takes up to 30 days in order to remove the selected service or product from your Sky TV package. You’ll receive a confirmation mail stating the date on which the selected service will be removed from your current package.