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Fix Sky Viewing Card Problem

What is a Sky Viewing Card?

Sky Viewing Card is a card which is linked to your Sky account and permits your Sky box to access your subscription channels.

To use your Sky viewing card, it should be activated and paired with your Sky box, even it is an old viewing card you previously used for another box.

Sky viewing card can be used to see premium channels on Sky TV such as Sky Movies, Sky Entertainment, Sky Sports and Sky Documentaries.

A Sky engineer usually activate your Sky viewing card during the time of Sky Installation.

Do I Need Viewing Card For Free Channels on Sky?

A list of free channels can be viewed on your Sky Dish without a subscription. There are small numbers of channels you can view on your Sky box for free but they need a Sky viewing card.

To troubleshoot the Sky “viewing card” error messages, follow the steps mentioned below:

ERROR 1: “There is a problem with your viewing card”

Troubleshooting Steps: If you see this error on your Tv, below are the steps to troubleshoot this sky viewing card error message.


Press the “standby” button on your Sky remote to switch “off” the Sky box.


Turn “Off” the Sky box from the mains and check whether the power light is turned “off”.

Read Also: Sky Multiscreen – Its Benefits & Cost?


Remove the viewing card form the slot and check for any damage on the card.


Switch “on” the Sky Box at the mains and keep it on standby mode for three minutes.


  • Press “Sky” button on the remote and choose any Sky channel.


Reinsert your Sky viewing card into the box. Make sure that the “Sky” logo is facing up and the card chip facing down.

Still having sky viewing card problems, seek sky technical support over the phone and talk to their support engineer to solve problems.

ERROR 2: “This is the wrong Sky Viewing card”

Troubleshooting steps: If you get the message written above then you will have to pair or link your viewing card to the Sky box. The above error message may also appear if you have turned off the Sky box for long time. To link your Sky box to the viewing card, follow the below mentioned steps:


On your Sky remote, press the “services” button.


Use the “right arrow” button on the remote to highlight the settings on TV.


Press the “down” arrow button and “right arrow” button to go to the system details.


Note down the following details:

    • 11 digit serial number.
    • Receiver ID.
    • Sky box Version Number.


Sign into the site  with your Sky ID and the password.


Enter the details and select “Pair my card”.

ERROR 3: “Insufficient credit on your viewing card”

You may get the above error if you have reached your monthly credit limit. The error could also pop up due to unavailability of credit facility. Your Sky box must be connected to an active phone line or internet connection to maintain the credit facilities for your Sky Box office or Sky Store purchases. This error also arises if there is any outstanding balance on your Sky account.

ERROR 4: “Initialising new viewing card, please wait”

If you get the above message, click on the link Sky box initialising  for more information.

ERROR 5: “Insert your Sky Viewing card”

This message arises when your card is not inserted properly on your Sky box.

Check whether the visiting card has been inserted with the Sky logo facing up and the card chip facing down.

ERROR 6: “Replace your viewing card”

Sometimes the viewing card becomes discoloured by the heat in the Sky box. You have to get your viewing card replaced if the above message continues to appear on the tv screen.

ERROR 7: “Viewing card is not authorized”

If you are getting the above message, try to perform a “call back” to check your service.

To perform a “call back” using your Sky remote, follow the below mentioned steps:

For more assistance on sky viewing card error, you can call Sky customer services contact number to speak to the customer support representative.


On your Sky remote, press the “services” button and then press the key 0,0,1.


Click on “ New Install” and press “Select”.


After this press “select” . You will see the signal strength and quality on the screen. Your Sky box will now perform a “call back” . If the box is connected to a telephone line, make sure that the line isn’t busy.


Press “Select” button on the Sky remote and you will see a message “Call-back in progress”. If the “call back” fails, press the “Select” button again.


Once the “call back” is completed, you will get a message “Installation Complete”. Press the “sky” button to return to normal viewing.

If you need more information about Sky viewing card, feel free to call Sky helpline phone number listed here 08443 851 222. The telephone support is available 9 am to 10 pm, 7 days a week. Our representative will take your call and will help you to solve your queries.

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